Terms and Conditions
Terms and prices are subject to change without notice (within reason).
All orders with a specific deadline must receive written confirmation from HSP. Simply requesting a deadline does not make it effective, as scheduling often needs to be confirmed with our production manager.
Drop Dead Dates
We define a drop-dead date as the day that the order needs to be completed and ready for shipping (as opposed to an “in-hands-date”, the date when the client needs the order in their hands).
We will not commit to a drop dead date until we’ve gotten order confirmation from the client. It is the client’s responsibility to inform us of their garment selection, quantities and deposit payment. We also need to know the desired completion date upon confirmation, at which time we actually apply the drop-dead-date to the job.
We cannot guarantee a place on the schedule without having complete info and a confirmed order up front (Believe us – we’ve learned from experience). If we do offer a place on the schedule in anticipation of a confirmed order, then we will hold that slot for 48 hours before putting a different job in its place.
HSP offers its eligible full-time regular employees 9 paid holidays each calendar year. These holidays are not working days for us so please consider this in regards to turnaround time and rush charges.
New Year’s Day
the day after Thanksgiving Day
the day after Christmas
Orders placed after December 12 through December 24 are potentially subject to a holiday delay.
We understand that there are occasions when orders are needed sooner than 3-4 weeks and we strive to fulfill those orders. If an order is being shipped, then the rush charges apply to our production time only. The amount of time it takes the carrier to get the order to you is not guaranteed by HSP Rush orders require payment in full to begin printing. We cannot guarantee that we will accommodate all rush orders.
We require payment in full before confirming an order for production. We accept cash, checks, PayPal, and credit cards (American Express, Discover, Master Card, Visa, and most debit cards).
Out of Stocks
It is unfortunate, but sometimes our vendors will run out of particular styles or colors. If this happens we can offer a variety of possible substitute products from other vendors, or you can choose to wait until the items are back in stock. If you choose to wait for the inventory to be replenished then we cannot guarantee the turnaround time or that the items will be back in stock when the vendor says they will. If you choose a substitute garment then we should be able to stick to our typical turnaround time unless those garments are out-of-stock as well.
Quotes expire in 30 days. Quotes are subject to change upon review of submitted artwork.
Art and Preparatory Materials
Final print ready art files must be uploaded according to the specifications on our website. Print ready artwork will not incur any additional fees. If further art work is necessary, art time will be billed at the current rate. Artwork must be submitted with a corresponding purchase order. Art files should be named in correlation with the job name and PO.HSP will print art files as they are received, we will assume that all images have been sized for final print dimensions.
Approval of mock ups on our template are required regardless of how detailed client provided mock ups may be, including reorders, and must be approved by e-mail or fax. HSP will not be held responsible for any misspellings,
grammatical errors, or any other design flaw.
Best Print Method
We will always choose what we think is the best print method for your job unless you specify otherwise.
Garment Selection And Subjectivity
If garment selection is sensitive, we strongly encourage ordering samples of the garments before placing an order. When the final order is received, we cannot guarantee that the customer will like the garments they chose. We do guarantee print quality at all times.
Subjectivity, or whether or not the customer likes the garment they chose is the responsibility of the customer and not HSP. The customer is responsible for knowing the terms of the company whose garments they chose to purchase.
We are not responsible for mistakes or defects on behalf of the manufacturer or distributor: mislabeled sizes, inconsistent coloring, dye lots, manufacturer garment defects, etc.
All garments will be counted in bulk (dozens, or however they are packaged by the manufacturer). We cannot inspect each garment or count them in individually. Manufacturer and distributor defects or mis-shipments will delay production until all garments are received.
If you need exact minimum quantities of a size, it is highly recommended to order more garments than needed for each size. All additional garments will be included in the print run and we will bill for what is printed.
In the event that we make a terrible error in printing your shirts, then we will reprint the order for you at no additional cost. We do not offer refunds. This rarely happens and really only applies to serious mistakes like printing the wrong art, printing the wrong location, or ordering the wrong color garments. If you are about to explode because your print is 1/4″ too high then you really need to calm down and come back to the reality of reproducing artwork on a flexible and not-so-smooth substrate.
In this (and any printing industry), misprints happen. A screen could come out of registration, we may find a defect in the garment, the garment may come from a bad dye lot, etc. There are a million things that could go wrong but we manage to keep misprints and defects well below 1% of all garments printed over the course of a year. This isn’t to say that your order will be guaranteed to have less than 1% misprints, this just happens to be our average. If we misprint a few of your garments then we will NOT charge you for these, and we’ll likely even throw them in with the order at no charge if they are passable. Since misprints can happen, we’d encourage you to order extra garments if you need exact quantities due to preorders or team member requests. For example, if you are ordering a single Extra Small garment for your kid, there is a chance that this garment becomes a misprint. It would be unreasonable for us to re-setup the screens just to print this single shirt.
Customer Supplied Garments
We require contract screenprinting clients to provide us with a detailed list of garments including manufacturer, style number, color, size, and quantities of each to be printed prior to order confirmation. We may be unable or refuse to print on certain garments based on garment content.
Custom pantones that are not on the house color list will be billed at current rates. Color and pantone matching on textiles is not exact or guaranteed although we typically are able to print colors very close, if not perfectly matched. There may be a reasonable variation in color due to a number of factors.You cannot trust the colors in our mockup to be true when viewed on a monitor or printed page. Using a current Pantone book is the best way to accurately communicate color with us. If you are sensitive about the print color then please verify against a Pantone swatch. We cannot be held responsible for a color verified against the visual mockup only.
Shipping time is not included in turnaround time.
Once the shipment is handed over to the carrier, we cannot guarantee timeliness or exact delivery dates.
We do ship internationally to some countries. If you need an order shipped outside of the united states, then we would encourage you to contact us to make sure we service that country. Otherwise, you would need to use a shipping broker or freight forwarder like World Class Shipping in order to handle the complexities of international shipping.
All items will be bulk packaged. Individual folding, tagging, bagging, etc. shall be charged at the current rates.
Reviewing Your Order
We encourage you to check the quantities and quality of the garments you receive from us immediately. HSP cannot be held accountable for defects or problems with your order unless contacted within 48 hours of delivery.
In the event an order needs to be cancelled, refunds or return of deposits will be based on the status of the order (Have the items been ordered? Have any of the items been printed? Etc.) and may be subject to penalties and/or restocking charges.